The Irate Customer: Dealing with Customer Dissatisfaction!
Every business will have one. At some point, for some reason, a customer will become irate. Not just dissatisfied or upset but irate. Have a solution ahead of time so that you can keep your cool and...
View ArticleTypes of Customers: The Price Shopper & the Deal Hunter
There are many kinds of customers who come into your store or click on your site in a day. Some of these shoppers are looking for good value, some don't know what they are looking for, and some are...
View ArticleHandling Demanding Customers & Building Customer Relationships
Most of us don't run businesses like assembly lines where we turn out one satisfied customer after another. Some of our transactions are like that: quick, efficient, and profitable. Many transactions...
View ArticleHandling Customers Who Take Too Much of Your Time
We've all had those customers: they are chatty, they ask a lot of questions, they love to have a conversation, and they linger in our waiting room for a second or third cup of coffee. Although every...
View ArticleHow to Build the Best Referral Program: Create an Effective Referral Program
When the economy is good and a business' marketing messages are strong, getting customers is not a problem. Unfortunately, in an age of brand disloyalty, businesses need to work overtime to keep...
View ArticleHow to Attract Clients: Tips to Attract More Clients
This is important, as it is necessary for you to know about your field of business, which in turn helps you to promote your business and keep expenditures down. Your knowledge will also allow you to...
View ArticleInteractive Marketing: Effectively Interact With Your Clients!
The need for considerable interaction from the clients arises out of simple human nature- we like to do business with people that we know. This brings about a level of security, and customers feel at...
View ArticleOnline Customer Service Tips for Dealing with Online Customers!
Email etiquette and efficient phone skills come in handy when you're dealing with an online customer.read more
View ArticleCustomer Profiling: Methods to Understanding Your Customers
Understanding customers is critical to your business' success and survival. Here's why and how to improve your understanding of your customers.read more
View ArticleEffective Customer Service Tips to Outshine the Competition
Good customer service is critical to your business. Here are some tips on how to provide effective customer service.read more
View ArticleIncrease Business With CRM Databases and Software!
Of all the entities that influence your business success, perhaps none are as important as your customers. CRM, or Customer Relationship Management, can help you create customer relationships that are...
View ArticleSuccessful Online Marketing: Behavioral Marketing!
In a business world of increasing competition, small businesses are using every tool at their disposal to hold on to existing customers and get new ones. Through the use of behavioral marketing, online...
View ArticleReferral Marketing Steps to Turning Referrals into Paying Clients
Many entrepreneurs claim that more than half of their business comes from referrals and yet they don’t know how. Some get so flustered if asked about referrals turning into paying clients that they...
View ArticleCreate a Customer Survey! Tips To Survey Customer Satisfaction!
When you have a small business, knowing what your target market thinks of your products and services is the key to your success. Finding out this information, however, is sometimes easier said than...
View ArticleCustomer Retention Marketing & Tips for Easing Customer Fears
These days, customers are more savvy – and wary – than ever before. This is true no matter what you sell. If you want your small business to be successful, you have to know how to market to...
View ArticleUse Customer Service Testimonials to Increase Your Customer Base
As a small business owner, one of your top priorities has to be building your customer base. Here’s how to utilize the satisfied customers you already have to increase your profits.read more
View ArticleHow To Maintain a Good Relationship with Your Customers!
In this competitive business environment, it is very important to have a loyal customer base. Loyal customers not only come back time after time, but they also bring along new customers, thereby...
View ArticleTips to Persuade Clients to Buy: Potential Client Motivators!
When you have a small business, your customers mean everything – right down to your success or failure. Here are 5 reasons that customers will make their purchases from your business – or not. read more
View ArticleCustomer Loyalty: 6 Tips to Gain Client Trust and Retain Client Trust
In times of tough competition, it is essential to hold on to your existing clients even as you try to rope in new ones. Here are 6 tips that will ensure that your clients continue to retain their trust...
View ArticleTips for Handling Angry Clients to Improve Customer Satisfaction
Dealing with clients – even unhappy ones – is a fact of life when you have a small business. Here’s how to deal with them the right way.read more
View ArticleHow to Get Your Customers to Say "Wow"
In these competitive times, it is just not enough to handle clients on a mechanical level. Instead, satisfy each customer to such an extent that they feel and say WOW! read more
View ArticleManaging Customer Expectations
Making sales is the primary motive of any business. However, customer relations cannot be neglected if the business is to succeed. Inequities and surprises will interfere with the development of your...
View ArticleHow to Follow Up with Customers
Most small business owners put more emphasis on getting the sale than after-sales service. After all, if you don’t get the sale, you can’t stay in business. But not having a follow-up plan can be...
View Article5 Ways to Form Customer Relationships Effectively
It is important for you to build and form customer relationships when running your own business. Learn how to gain loyal customers for your business.read more
View Article5 Ideas to Keep Your Customers Coming Back
Small businesses depend upon the loyalty of regular customers. Using tools like incentive programs, special recognition events and more, you can develop ingenious ways to keep customers coming back....
View Article5 Strategies to Develop Customer Confidence and Trust
Building customer trust in your small business is not easy, but there are specific steps you can take to develop relationships and earn more money.read more
View ArticleBigger Customers are Not Always Better
Could that major contract be the monumental milestone in your company’s growth? Think again. Read this article to find out why bigger customers are not always better.read more
View ArticleHow to Connect with Your Customers
Battle a weak economy and high competition by connecting with your customers. Learn about how you can improve business by effectively connecting with customers and gaining a competitive edge.read more
View ArticleTips for Creating Superior Customer Service
What does it take to provide superior customer service? This article provides tips that will help you achieve superior customer service.read more
View ArticleTop 10 Ways to Keep Your Customers Happy
Is there a secret to keeping customers happy? Read this article to find 10 great tips in improving customer satisfaction.read more
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